AN OPEN LETTER TO GLOBE TELECOM

LTE HOME BROADBAND COMPLAINT 

So here's my sentiment.

I just had my LTE Home Broadband installed in my new address. A month ago, I tried to apply over the phone for a Tattoo Home Broadband and was told by two representatives with reference numbers SNS15100000666 and SNS15100003272 and I was told that " SINCE I HAVE TWO EXISTING POSTPAID ACCOUNTS WITH GLOBE THEN THE INSTALLATION FEE OF Php 1,000 WILL BE WAIVED"  Then I was like "Oh! That's great.".

So after a couple of weeks waiting, my LTE HOME was activated on the 6th of November, 2015 and was told that it will take 24-48 hours to be activated and I was informed by the installer that I will be charged with INSTALLATION FEE OF 1,000 ON MY NEXT BILL.  So earlier this morning I asked for an update with your CHAT REPRESENTATIVE KENNEDY with ticket number 1511080885 and he confirmed that since I have an existing account with GLOBE then the Installation fee will be waived so I'm fine with that.

NOW, I chatted with your representatives again this afternoon 8th of November, 2015 and her name is ASTRID with ticket number 1511081707. So ASTRID confirmed that the account is now active and I asked verified the INSTALLATION FEE again and she said that I WILL BE CHARGED WITH THE INSTALLATION FEE. Like I was "Oh my gosh", I was told by the previous representatives that it will be waived since I have a globe postpaid mobile and a tattoo GOSURF plan but the representative kept on insisting that I WILL BE CHARGED WITH THE INSTALLATION FEE. LIKE I WAS "WAIT, WHAT'S GOING ON?". Since we're like beating around the bush, I ended the chat conversation and dialed 211 and I spoke to Mitch and she said, "We don't have information about your account details yet."

So I was like asking myself, "Where should I address this concern?" Nobody is willing to help. AND ONE MORE THING, I CAN'T REGISTER TO SPOTIFY PREMIUM BECAUSE THEY ENTERED THE WRONG EMAIL ADDRESS IN THEIR SYSTEM. AND I WAS LIKE, WHO OWNS THAT EMAIL ADDRESS, IT IS NOT MY EMAIL ADDRESS SO I HAD IT CHANGED AND WILL TRY MY LUCK TO REGISTER TO SPOTIFY PREMIUM AGAIN. SERIOUSLY, EVERYTHING HAS BEEN MESSED UP. I DON'T KNOW WHERE TO ADDRESS THIS ISSUE.